Terms of service

These Terms of Service (the “Terms”) set out the conditions for using AIOPulse (the “Service”), an AIO (AI search optimization) tool provided by Marketing Cloud Lab (“we” or “us”). Please use the Service after agreeing to these Terms.

1. “User” means an individual or a legal entity that has registered for and uses the Service.
2. “Keyword” means a word or phrase that a User registers in the Service to be monitored.
3. “Mention share” means the proportion in which a brand is mentioned in the answers of LLMs (large language models).

1. An account must be registered to use the Service.
2. Users shall warrant that their registration information is accurate and up to date.
3. If any registration information is false, we may refuse or cancel the registration.

1. The Service is a paid subscription service.
2. The fee is ¥9,800 per site per month, with five keywords included. Each site has five keywords. Extra keywords are not sold, so there is no extra charge for them. You can swap keywords at any time.
3. The first payment of the fee is charged at the time of sign-up. With the first-month offer applied, the first payment is ¥980, and from the second payment on, the monthly fee in the preceding item applies. There is no free trial period.
4. The amount shown is the total you pay. No consumption tax or similar charges are added on top of it.
5. Payment is made by credit card through Stripe.
6. The subscription renews automatically every month.
7. The User may cancel at any time. After cancellation, billing stops as of the next billing date, and the User can continue to use the Service for the remaining period. There are no prorated refunds.

Users must not engage in any of the following acts.

1. Acts that violate laws or regulations, or public order and morals
2. Acts that infringe the intellectual property rights, privacy rights or other rights of us or of third parties
3. Acts that interfere with the operation of the Service
4. Unauthorized access, or acts that may amount to unauthorized access
5. Reselling or redistributing data obtained through the Service
6. Reverse engineering, scraping and similar acts
7. Any other acts that we consider inappropriate

Notwithstanding item 5 above, it is not redistribution under that item for a User, in order to report to or make proposals to the User’s own client, to include part of the results that the User has measured with the Service in materials for that client, with the source (AIOPulse) clearly stated, and to provide those materials to that client. However, the preceding sentence does not apply to the following: selling those materials or the measurement results; providing them to any third party other than that client; providing them as a dataset; posting them on public websites, social media or the like; altering the measurement results, or presenting them as if they were measurements or research by the User or by anyone other than us; using rankings or figures published by the Service in advertising or promotion (except those for which we have set separate terms of use); and including data that we have indicated in the Service as excluded from such inclusion.

1. We provide the Service “as is”.
2. We may change, add to or discontinue the content of the Service without prior notice.
3. The LLMs monitored may change because of changes to an LLM’s specifications, the discontinuation of its API or similar reasons.
4. We may temporarily suspend the Service in the following cases:
   • When systems are being maintained or inspected
   • When force majeure, such as a natural disaster or a power outage, occurs
   • When there are other unavoidable operational reasons

1. The intellectual property rights relating to the Service belong to us.
2. The rights to the data that a User enters into the Service belong to the User.
3. We may analyze Users’ usage data statistically to improve the Service (only in a form that does not identify individuals).

1. This Article applies to the “Industry AI Recommendation Intelligence Pack” (the “Data Pack”), which we sell on a per-order basis. The Data Pack is a product separate from the monthly plan and can be purchased without a monthly plan subscription. The terms of sale are set out in the Notice under the Act on Specified Commercial Transactions.
2. We grant the purchaser a non-transferable, non-exclusive right to use the Data Pack within the scope of the purchaser’s own internal use.
3. The purchaser must not redistribute to third parties, resell, lend, or distribute as a public dataset all or any part of the Data Pack. This does not apply to use by the purchaser’s officers, employees and contractors for the purchaser’s business.
4. When the purchaser quotes findings of the Data Pack in materials published externally, the purchaser shall clearly state that the source is our research, the research period, and the AIs covered.
5. The AI answers contained in the Data Pack are records of what each AI actually output. We do not guarantee the accuracy of the facts, figures or evaluations contained in the answers. Errors in the content of an answer are not a defect under paragraph 7.
6. The Data Pack contains only the results of the standard industry crawl that we conduct independently. It does not contain the keywords, answers, company information or contact details that Users have registered in the Service.
7. If a delivered Data Pack differs from what was agreed, has damaged files or has significant omissions, it is handled as set out in the “Notice under the Act on Specified Commercial Transactions” mentioned above.
8. Notwithstanding paragraph 4 of the next Article, our liability for damages relating to a Data Pack is limited to the amount that the purchaser has actually paid us for that Data Pack.

1. We do not guarantee the accuracy, completeness, usefulness or other qualities of the information provided through the Service.
2. The content of LLM answers depends on each LLM provider, and we are not responsible for that content.
3. We are not liable for damage arising from the use of the Service, except in cases of willful misconduct or gross negligence on our part.
4. Our liability for damages is limited to the total fees that the User paid us during the most recent one-month period. For Data Packs, however, the limit is the amount set out in paragraph 8 of the preceding Article.

1. If a User violates these Terms, we may suspend or delete the User’s account without prior notice.
2. Users can delete their account at any time from the account settings screen.

When we change these Terms, we will post the changed Terms on our website and provide a reasonable period of advance notice. If a User continues to use the Service after the change, the User is deemed to have agreed to the changed Terms.

1. These Terms are governed by the laws of Japan.
2. The Tokyo District Court has exclusive jurisdiction by agreement as the court of first instance for any dispute relating to these Terms.

• 14 November 2026Article 4 revised (removed the note that the prices shown exclude tax, and stated that no consumption tax or similar charges are added on top of the amount shown)
• 31 October 2026Article 4 revised (change of the monthly fee per site, end of the sale of additional keywords, and addition of the first-month offer)
• Posted 26 September 2026, effective 3 October 2026Added to Article 5 a provision that Users may include part of the results they have measured with the Service, with the source stated, in materials for reporting to or making proposals to their own clients
• 14 September 2026Article 4 revised (end of the free trial period)